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FAQ

Frequently Asked Questions

What is your shipping Policy?

All shipping is free!

DELIVERY:

Wait time for your delivery will depend on a few factors, including the type of work you've ordered (print or original), the final destination of your artwork, as well as any pandemic related delays that might ensue! We know you're anxious to receive your work and get it up on the wall, so rest assured that we'll ship out your work with a tracking number as soon as we can, so you'll know what to expect.  

FOR PRINTS  You will receive a tracking number as soon as your order has been shipped.

FOR ORIGINALS  Tracking information will be emailed to you as soon as available. 


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied, please contact me at jtberthelot@gmail.com and include your order number and a brief description of what’s going on, and I'll be in touch as soon as I can to either issue a refund, or work out a solution, depending on your situation.  Please note: If the print you ordered is already in production, or your original artwork has already been shipped, there’s a 15% restocking and handling fee that is applied for any order canceled or exchanged.


can I commission work?

Commissions are closing after September 30th.

If we've spoken about a commissioned piece, but haven't settled on a price, or you still have a photo to submit, please do so before September 30th, so I can plan my year. 

If not, you have until September 30th to commission a piece, but please note that no Christmas deadlines will be accepted.  

No date has been set for the reopening of commissions, but this service will be closed for one year minimally. If you've subscribed to my newsletter, you'll be notified when they're open again. (If you haven't, you can subscribe here). 

Closing commissions allows me to better plan the year ahead and to spend some time on my own projects that have been on a back burner for a while. I'm excited to share these with you! 

Thank you for your understanding! :-)


HOW CAN I KEEP UP WITH YOUR NEW WORK?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! 

 You can also follow me and my various artwork related adventures at: 

Instagram: @JBerthelotArt

Facebook: @JBerthelotArt

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